March 2010 -
Present
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ATT WiFi Services
Network Operations Center Engineer
- Provided network and equipment troubleshooting and testing services to on site WiFI installation technicians.
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Austust - December 2013
Present
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Austin Film Festival
Intern
- Previewed feature and short films in preparation to be shown during the Austin Film Festival.
- Managed AFFs computer based projection system at the Bob Bullock theater during the festival.
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June 2009 -
November 2009
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Cisco Systems
Senior Silver Server Technician
- Provided triage and initial Tier 1 diagnosis and support and customer notification for Cisco customer network trouble tickets using OSS and Remedy database software.
- Provided initial inbound phone response to Cisco customers.
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June 1999 -
January 2009
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Dell Computer Corporation
Senior Technician
- Provided telephone technical support for Dell's PowerConnect Layer 2 and Layer 3 network switches (2 years), PowerEdge server, PowerVault RAID storage devices, Digital KVM switches, PowerEdge Blade Servers (2 years; concurrent with PowerConnect switch support), standalone and rack mount servers (4 years) and Precision Workstation, Optiplex and Dimension desktop computer systems running Windows 95, 98, NT, 2000 and XP. (3 years), Installation, troubleshooting and configuration of Windows server operating systems (NT, 2000, 2003, 2008, both Server and Small Business Server Editions) (6 years)
- Member of Early Life Support Team for new Precision Workstation systems (under 30 days).
- As part of the interview team in PAI Desktop, conducted technical evaluations of potential new hire candidates.
- Provided weekend back up second level support to internal desktop technicians.
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September 1997
- May 1999
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RDA Computer Training
Instructor and Web Designer
- Provided instruction for beginner, intermediate and advanced level users in MS Word, Word Perfect 5 (DOS) and 7, MS Excel, Lotus 1,2,3 2.3 (DOS) and 5.1, Aldus/Adobe PageMaker, Quark Express, MS PowerPoint, Netscape, MS Access and dBase 4.
- Developed and taught beginner level HTML/Web Design class.
- Designed new company logo and promotional materials.
- Redesigned and maintained company web site (www.rda.com)
- Maintained and repaired company computers
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May 1997 -
September 1997
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Blue Cross - Blue Shield
Telephone Support
- Provided telephone support for State of Texas Employees Health Insurance Plan
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December 1994 -
May 1997
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Cavalier Dayes Incorporated
Executive Director and Founder
- Successfully opened and operated a new renaissance festival styled event.
- Duties included all facets of management and promotion in an environment requiring a high level of self-motivation, discipline, diplomacy and tenacity.
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September 1995
- May 1997
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Xerox Business Services (via Kelley Temporaries)
Docutech Operator
- Ran and maintained a Xerox Docutech 135 Reproduction machine (both networked and non-networked) as well as a variety other types of reproduction and document equipment in a highly attention-to-detail and deadline oriented environment.
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August 1996 -
September 1996
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Southwestern Bell (via Kelley Temporaries)
Sales Phone Support
- Provided customer service and order placement assistance to new customers.
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September 1995
- April 1995
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Kinko's Austin 5
Docutech Operator and Customer Service
- Ran and maintained a Xerox Docutech 135 Reproduction machine (both networked and non-networked) as well as a variety other types of reproduction and document equipment in a highly attention-to-detail and deadline oriented environment.
- Provided assistance to customers in order placement and service.
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November 1993 -
November 1995
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Kinko's Houston 7
In-Store Trainer, Docutech Operator and Customer Service
- Trained new co-workers in store policies and machine operations and assisted in writing of performance appraisals.
- Ran and maintained a Xerox Docutech 135 Reproduction machine (both networked and non-networked) as well as a variety other types of reproduction and document equipment in a highly attention-to-detail and deadline oriented environment.
- Provided assistance to customers in order placement and service.
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March 1993 -
August 1993
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Little Pappas Seafood Kitchen
Waiter
- Provided high levels of customer service and operated in an environment requiring strong skills in multi-tasking
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January 1992 -
February 1993
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U.S. Army National Guard- B Company 1/141 Mech.
Infantry Infantry Corporal
- Functioned as a junior noncommissioned officer.
- Assisted in planning military exercise operations and training of troops (primarily riot control).
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June 1989 -
March 1992
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S & A Corporation (Steak & Ale and Bennigan's)
Waiter
- Provided high levels of customer service and operated in an environment requiring a strong ability to multi-task.
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May 1987 -
May 1989
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U.S. Army Reserve, Dive Salvage Unit, Houston
Dive Salvage Team Candidate
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May 1987 -
May 1989
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U.S Army- 82nd Airborne Division, B Battery 1/319th Field Artillery
Paratrooper, Forward Observer, Radio Operator
- Operated in an environment requiring high levels of discipline, endurance, and attention to detail.
- Provided communications and fire support between artillery and infantry during military tactical training exercises.
- Made over 35 military parachute jumps during training exercises.
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Education
August 2013
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Austin Community College
Associates of Arts, Radio, Television and Film
Certificate, Film/Video Production Management
Certificate, Film/Video Production Technology
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August 2008
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Austin Community College
Associates of Arts in Foreign Language, Japanese
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June 2001
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RDA Computer Training
CCNA Test Prep
Preparation for Cisco's Cisco Certified Network Associate examination.
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May 2001
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RDA Computer Training
Networking + Test Prep
Preparation for Comptia's Network + certification examination.
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May 2001
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RDA Computer Training
Networking Program
Taken as a refresher course.
Installation of network cards, cabling, building of servers and workstations using Windows NT, 2000 and Novell 4x.
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March 2000
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Dell University
Windows 2000 Advanced
Installation, troubleshooting and support of the Windows 2000 operating system.
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February 2000
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Dell University
Windows 2000 Basic
Overview of the Windows 2000 operating system.
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October 1999
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Dell University
Linux 6.1 Technical Support
Installation, troubleshooting and support of the Linux operating system.
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March 1999
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RDA Computer Training
Introduction to Unix
Navigation of Unix directory structure, creation and removal of files and directories, VI and Emacs editors, .profile scripting, etc..
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May 1998
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RDA Computer Training
HTML Programming Course
Web Page design using HTML (Hypertext Mark-up Language).
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October 1997
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RDA Computer Training
Maintenance and Repair Program
Construction and repair of computers, software installation and troubleshooting.
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August 1997
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RDA Computer Training
Networking Program
Installation of network cards, cabling, building of server using Novell 3x and 4x.
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July 1997
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RDA Computer Training
Introduction to Computers Program
Windows 3.1, Windows 95, DOS, Lotus 1,2,3, WordPerfect, MS Word, MS Excel, MS Access, MS PowerPoint and dBase
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Spring 1993
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University of Houston
Fine Arts Program
Studies in Studio Art (Design, Drawing, Painting)
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December 1991
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Houston Community College
Associates of Applied Arts, Acting as a Profession
Dean's List Graduate
Acting, Stage Movement, Stage Combat, Dance (Ballet), Directing, Stage Craft, Vocal Production, Musical Theater, Dialect Course, Piano, Core Curriculum Studies
Also minor studies in Commercial Art
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July 1989
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U.S. Army Reserve
Primary Leadership and Development Course
Commandant's List Graduate
Precursor to non-commissioned officer training
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October 1988
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Fayetteville Technical Community College, North Carolina
Certificate in Rape Crisis Intervention
Training in prevention, deterrence, and aftermath coping of assault, sexual assault, sexual harassment, and spousal abuse.
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Certifications
Skills
Networking
Managed Switch Adminsistration, Layer 2 and Layer 3 Network Switch configuration and troubleshooting, Cabling, NIC installation, TCP/IP Configuration for Lan and Dial-up, and Server set up with Windows NT and Novell.
Hardware
Strong foundation and understanding of server and desktop computer maintenance and repair, components and troubleshooting with extensive experience with RAID, tape backup and network troubleshooting.
Operating Systems
Strong knowledge of and experience with DOS, Windows 3.1, 95, 98, NT, XP, 2000 and 2003. Also familiar with Novell Netware, Unix and Linux.
Software
DOS, Windows 3.1, 95, 98, XP, NT, 2000 & 2003, MS Word, Word Perfect 5 (DOS) and 7, MS Excel, Lotus 1,2,3 2.3 (DOS) and 5.1, Aldus/Adobe PageMaker, Quark Express, MS PowerPoint, Netscape, MS Outlook, MS Access and dBase 4. Corel Draw, PhotoShop and Cute FTP.
Programming Languages
HTML
Administration
Project Management
Training/Instruction
Promotional Material Production and Implementation
Equipment
All Dell PowerEdge Servers
Dell PowerVault 200, 210 and 220 Storage
Dell PowerConnect 2016, 2024, 2124, 3024, 3048 and 3248 Switches
Dell Precision Workstations
Dell Optiplex and Dimension desktop system
Apple Macintosh and IBM Compatible Computers
Xerox Certified Docutech 135 Operator
Strong knowledge of most reproduction equipment
Lucent Phone System
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